Frequently Asked Questions

Find answers to common questions about booking, staying at our properties, and more.

Booking & Reservations

Check-in & Check-out

Payments & Cancellations

Property & Amenities

House Rules & Policies

For Property Owners

Support & Contact

Still Have Questions?

Can't find what you're looking for? Our team is happy to help with any questions about your stay.

Frequently Asked Questions

Booking & Reservations

How do I book a property with Luxury CBD Stay?

What is the minimum stay requirement?

Can I book directly without using Airbnb?

How far in advance should I book?

Can I modify my booking after it's confirmed?

Check-in & Check-out

What time is check-in and check-out?

How do I access the property?

What if I arrive late at night?

Can I store luggage before check-in or after check-out?

Payments & Cancellations

What payment methods are accepted?

Is there a security deposit?

What is the cancellation policy?

How do I get a refund?

Property & Amenities

Are your properties professionally cleaned?

What amenities are included?

Is parking available?

Is Wi-Fi included?

Are your properties suitable for working remotely?

House Rules & Policies

Are parties or events allowed?

Can I smoke in the property?

Are pets allowed?

Can I have visitors?

What are the quiet hours?

For Property Owners

How does your leasing arrangement work?

How do you maintain the property?

What type of guests do you accept?

How do I list my property with you?

Support & Contact

How do I contact you during my stay?

What if there's an emergency at the property?

What if something is broken or not working?

How can I leave feedback about my stay?

Still Have Questions?