Privacy Policy

1. Introduction

Luxury CBD Stay Pty Ltd (ACN: 696969089, ABN: 46696969089) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our registered office is located at Ground Floor, 470 St Kilda Road, Melbourne VIC 3004.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, date of birth, government-issued ID for guest verification
• Contact Information: Email address, phone number, residential address
• Booking Information: Check-in/check-out dates, number of guests, special requests
• Payment Information: Payment method details (processed securely via Airbnb)
• Technical Information: IP address, browser type, device information, cookies
• Communication Records: Messages, enquiries, and feedback you send to us

3. How We Collect Information

We collect personal information through:

• Bookings made through Airbnb platform
• Direct enquiries via our website contact form
• Phone conversations and email correspondence
• Guest registration and ID verification processes
• Cookies and analytics tools on our website

4. Why We Collect Your Information

We use your personal information to:

• Process and manage your accommodation booking
• Verify guest identity for security purposes
• Communicate check-in instructions and property information
• Respond to enquiries and provide customer support
• Comply with legal obligations and regulatory requirements
• Improve our services and guest experience
• Send promotional materials (with your consent)

5. Disclosure of Information

We may disclose your personal information to:

• Airbnb: As our primary booking platform
• Service Providers: Cleaning services, maintenance contractors (limited to necessary information)
• Property Owners: Aggregated occupancy data only, no personal guest details
• Legal Authorities: When required by law or to protect our legal rights
• Professional Advisors: Accountants, lawyers, and auditors under confidentiality obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access controls.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained for 7 years for tax and legal compliance purposes.

8. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our handling of your information

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or wish to make a complaint about our handling of your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.